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Customer Success Manager DACH (m/f/x)
location_on Berlin, Germany
work Full-time
Apply now
Customer Success Manager DACH (m/f/x)
location_on Berlin, Germany
work Full-time

At SuitePad, we're shaping the hotel room of the future!


From the heart of Berlin, we are revolutionizing the hotel industry with our SuitePads.


We are Europe's leading in-room tablets provider in the hotel industry and expert in digital guest communication. As the winner of the "Best Guest Room Tablet Award 2020, 2021 and 2022", we are already trusted by more than 1000 customers in 30 countries worldwide. This includes many individual and design hotels, but also hotel groups such as Dorint, Kempinski and Van der Valk.


We are currently looking for a Customer Success Manager (m/f/x) to enhance our growth and forever leave their mark on SuitePad.

Your playground
  • You are the main contact for our hotel chain customers and build a trusting, lasting relationship with the hotel executives
  • As a consultant, you support the hotel chains in becoming even more successful through the efficient use of the SuitePad platform
  • You advise and train the hotels according to their set goals and convince the customer to use SuitePads throughout the chain
  • With best practices and case studies, you will support our sales teams in acquiring new hotel customers
Your profile
  • You have at least 2 years of experience in key account management or consultative sales
  • You have a passion for hospitality and want to transform that passion into achievements for our biggest customers
  • You bring experience in project management and have a high level of communication and presentation skills
  • You have a strong sales drive
  • Fluent written and spoken German and English, other languages ​​are a plus
  • Advanced knowledge of MS Office (mainly Excel and PowerPoint)
  • Willingness to travel internationally (up to 4-6 days per month)
About us

What to expect:


  • "More than just a place to work - SuitePad is the Best Place to Work in Hotel Tech" (HotelTechReports 2020)
  • A clear business model & target group and good product market fit, with more than 60 motivated international colleagues
  • A company culture with a high degree of ownership and data-driven decisions
  • A personal training budget of 1000 EUR , mobility benefits, 30 days of vacation per calendar year, home office days and great team events
  • A job in our chic Berlin office (Kreuzberg/Mitte) in an international team that has a common goal in mind, and, of course, with free drinks and healthy fruit included :)


This is us


As a Berlin start-up, we redefined the way hotels connect with guests. In the hotel room of the future, you’ll find guest directory, telephone, remote control, newspapers, and room service menu, all united on a single device: the SuitePad.


Do you want to check the hotel information and research the tourist offers in the region? Do you want to reserve restaurant seats or book beauty spa appointments? Do you want to control the TV and light in the hotel room using a touchscreen? All this - and much more - is already possible today with the SuitePad in-room tablet.


Sounds interesting?


Go and click “Apply” or send us your CV in English to jobs@suitepad.de and become our new Customer Success Manager (m/f/x)! Your contact person is Polina Kasterova. We’re looking forward to meeting you!


Experience the SuitePad Spirit using the example of Christmas 2020: